Returns & Refunds
Our policy on returns and what to do if something’s wrong. Questions? Contact us.
We do not offer returns
Sublimation Guys does not accept returns or offer refunds for change of mind. Our products are custom-made: we print your design onto blanks (apparel, mugs, and more) specifically for you. Because these items are personalized and produced to order, we cannot resell them and therefore cannot accept returns.
We ask that you review your order and design carefully before completing checkout. For custom orders, double-check your uploaded file and details—once we’ve printed, the order is final.
Why we don’t accept returns
- • Custom / personalized — Each item is made to your order and cannot be resold to another customer.
- • Hygiene & quality — Apparel and drinkware are considered final once they leave our facility.
- • Sublimation is permanent — The print is fused into the product; we can’t “undo” or reuse the item.
Defective or wrong item?
If you receive a defective product (e.g. print defect, manufacturing flaw) or we sent the wrong item, we will make it right. Contact us as soon as possible with your order number and a photo of the issue. We may offer a replacement or a refund at our discretion, depending on the situation.
We quality-check orders before shipping, but if something slipped through, we’re here to help.
Before you order
To avoid disappointment:
- • Confirm your design, spelling, and layout before submitting a custom order.
- • Use high-resolution images for best print quality.
- • Check sizing and product details on the product page.
Refunds
Refunds are only considered when we are at fault (e.g. wrong item shipped, defective product). Approved refunds will be issued to the original payment method and may take several business days to appear. We do not offer refunds for change of mind, incorrect design submitted by the customer, or minor color/size variations inherent to sublimation printing.